Privacy

This website

When you request a pilot, we collect your name, agency, email, and optionally your phone number and notes. We use them only to reply about a pilot and keep them for up to 12 months unless you become a customer. We don’t sell them or use them for advertising. The site counts visits with Cloudflare Web Analytics, which doesn’t use cookies, and uses no advertising or tracking cookies.

Calls answered for an agency

When AI Frontdesk answers a call for a property management agency, it collects only what the agency needs to follow up: the caller’s name, callback number, the address they give, a description of the problem and when it started. It records a request only after the caller agrees to be contacted.

• Calls are transcribed in real time so the assistant can understand the caller. We do not keep audio recordings, and we do not store transcripts.
• Request records are stored in Australia and kept separate for each agency.
• The agency decides how long resolved requests are kept. After that, personal details are removed.
• Urgent requests are sent by text message to the agency’s on-call staff.

The agency that you called is responsible for how your request is handled. To see, correct or remove what was recorded, contact that agency; they can export, correct or remove it.

Service providers

We use service providers to run the service: ElevenLabs (voice assistant and real-time transcription), Twilio (phone numbers and text messages) and Cloudflare (hosting and storage). Some of these providers may process information outside Australia, including in the United States.

Contact

For privacy questions about this website or the service, use the contact form and mention privacy in your message. If you’re unhappy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.